Dynamics 365 Customer Insights - Journey lets you get a complete and unified view of your customers by integrating data from different sources. You can see all customer interactions, transactions and preferences in one place, allowing you to better understand their behaviors and needs.

Plan, promote, and manage and manage physical or virtual events. Microsoft Dynamics 365 offers tools for automatically sending invitations, registering attendees, customizing communications, and analyzing results, simplifying full event lifecycle management and improving customer engagement.

Automate your marketing campaigns with pre-built workflows and AI tools. Automation allows you to manage customer communications more efficiently, ensuring that every message is sent at the right time and to the right audience.

Enables interaction with customers through multiple channels such as email, SMS, and push notifications. With integrated tools, customized and automated campaigns can be created, reaching audiences across multiple platforms with targeted and consistent messages, thus improving communication effectiveness and engagement at scale.